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Support

MACH Support

Application and technical support for the MACH manufacturing operations platform. Open a request through our service desk and we'll see it through to resolution.

Service desk

Open a support request

Submit application or technical issues through the MACH service desk, powered by Jira Service Management. Sign in or create a free account with your email to file a request and track it through to resolution.

Open the support portal →
Email

Email the team

Prefer email? Reach the MACH support team directly and we'll open a ticket on your behalf.

support@machmanufacturing.io

To help us resolve your issue faster, include:

  • The MACH product and area where the issue occurred (Monitor, Schedule, Reporting & Analytics, or the Hub).
  • What you expected to happen, and what happened instead.
  • The facility or work center involved, and roughly when it started.
  • Any error messages, screenshots, or steps to reproduce.

The MACH support team is based in San Antonio, Texas and responds during U.S. business hours (Central Time). For sales or subscription questions, contact sales@machmanufacturing.io or call +1 (844) 546-3832.